Not sure if you are having a service outage or there’s some other trouble with your Spectrum Internet? Is it not just the Internet but your Spectrum TV streaming service that’s also not working? This guide has all the help you need.
How to Check For Service Outage?
Chances are your service is down. Some of us want to be certain before we call customer service to inquire about the issue. These are two to check Spectrum Internet outage.
Using My Spectrum App
Fortunately, if you have the My Spectrum App, you can use it to check service outage. Follow these steps:
- Open the app
- Enter your username and password if you are not already logged in
- Select Equipment
- The app will make attempts for establishing a connection with your equipment.
- A green circle with a checkmark on each equipment means there is no outage.
- A yellow circle means the equipment cannot be reached.
- If there is an outage, you will see a service interruption message when you return to the main menu.
Once you are confirmed there is a power outage, click “Notify Me.” You will receive an alert on the app or a phone call when the service is restored.
Using Your Online Account
If you don’t have the Spectrum app, no worries, you can still check Charter Spectrum Internet outage by signing into your online account. Here are the steps:
- Visit Spectrum.net and sign in to your online account.
- Click the “Account & Billing” tab and go to “Check Service Status.”
You will see a list of equipment on the page. If the service is out, this message will appear on the screen:
“A service disruption is your area has been detected and we are working diligently to resolve the issue.”
You should be able to see the connection status of your equipment if there is no outage.
Troubleshooting Outage and Connection Issues
Let’s say there is no outage but you are still facing connectivity issues. These tips will help you troubleshoot. First, plug your PC directly into the port used by the Ethernet cable and then proceed with the following:
- Reboot the Modem
Check your modem. Rebooting it can fix most issues. Unplug it, wait for 30 seconds and plug it back again. This is an easy solution to restore the connection.
- Refresh the Internet Signal
If rebooting the modem didn’t work, you might want to refresh the Internet signal of your PC. It’s the IP address. If this doesn’t work, you might want to call your cable company. In your case, you would have to call Spectrum customer service for troubleshooting.
If you see Spectrum Error HL1000 or encounter any other technical issue, this has nothing to do with the power outage. You just need technical assistance.
General Information about Service Outages
Internet outage Spectrum usually happens because of unexpected changes in the weather. The providers keep tracking the weather through local and online weather services. When severe weather is imminent, the team follows a storm preparedness plan which consists of the following:
Spectrum business team works closely with the cities and town in advance of a hurricane or storm to ensure that despite the weather, the lines of communication remain open. The company has pre-established lines of communication with the local, state and federal officials.
Reporting an Outage
In case of a power outage in your region, it’s recommended to call your power company for inquiry. Power outage in your region could affect the network and delay service restoration. If there is no power outage in your locality and there is no Spectrum Internet outage either, call customer service to troubleshoot the issue.
Be Patient during the Restoration
Customers are encouraged to remain patient during restoration especially after severe weather events. The commercial power outage can affect cable, Internet and voice services. Even if the power in your area has been restored, the outage may still be affecting Spectrum’s network. This causes a delay in restoration.
What to Do During Power Outage?
When the power goes out, follow these steps:
- Call Spectrum and report about the outage.
- If the electrical wires have been trapped by a fallen tree, don’t touch anything.
- Instead, call the local emergency technician. Reach out to the local Power Company to report the problem.
- Arrange a power backup while your services are being restored.
- Disconnect all those appliances that are connected to power (lights, water heater, furnace, washer, dryer, stove, refrigerator).
- The same goes for electronic devices and computers.
- Once the repower is restored, turn the appliances on one by one.
- Make sure no power surge occurs.