Are you having trouble with your internet connection? Before you call Charter to inquire about an outage, the first thing you must check is your modem or router.
The entire problem could just be solved by resetting these devices. In other words, just unplug, wait and plug back to start using your Internet. Don’t how it’s done? No worries, we will walk you through it.
How to Reset a Spectrum Modem?
Follow the steps below to reset your device:
- Unplug the power cord to disconnect the modem. If it’s applicable on your device, take out the batteries.
- Leave the device to rest for 30 seconds.
- Plug the power cord back into the modem. If you removed the batteries, put them back in.
- Wait just yet. Leave the modem alone for 2 more minutes. Wait for its light to be solid instead of blinking. Once the light is solid, that means your modem is connected.
- Now verify your connection. You should be able to connect to the Internet successfully.
How to Reset a Spectrum Router
If you know how to reset a Spectrum modem, resetting a router won’t be an issue. The process is pretty much the same.
Here is how it’s done:
- Unplug the power cord from your router. If you have other managed network hardware attached, unplug them too.
- Wait for 30 seconds. Give your router some time to cool down.
- Plug it back in. Some routers have a power button and some don’t.
- Wait for 2 minutes and give your router some time to boot up. This also gives the devices using the network time to get a new private IP.
- When the router restarts, check your Internet connection to make sure it’s working.
How to Reset Your Spectrum Receiver
You might also be interested to know how to reset a Spectrum receiver. This receiver is also referred to as a cable box. You only have to unplug the receiver for 60 seconds and plug it back it.
Follow these precautions while resetting the receiver:
- Make sure the cables are connected properly
- Check the cable outlet to ensure the coax cable is connected
- The HDMI cable must be connected to the HDMI connection of your TV
Sometimes, even after resetting your device, the problem doesn’t go away. In that case, simply contact customer service and explain the situation. They will troubleshoot the issue for you.
Why Reset Your Modem or Router?
Electronics are not built to run constantly. Power cycling, which is a fancy name for resetting the device, helps solve most issues.
When you leave your modem or router for too long, it stops performing at its best. Therefore, resetting can fix Internet connection problems. It can also improve the slow-moving connections, and solve wireless issues. It gives your device the breather it needs. So if someone tells you to reset a Spectrum router when you complain about a slow connection, believe them!
When your modem or router is running all day, it desynchronizes from the ISP slowly. This causes data packets to become corrupt. Your network has to send them again and this slows the speed.
How Often Should You Reset?
Ok, this proves that resetting your modem and router is essential even if you are not facing connectivity issues. But how often should you do it?
The head of CompTIA says there is no perfect answer to this. In general, it is good to reset the main router every couple of months. It doesn’t just solve Internet connectivity issues, but it’s a good security practice.
Resetting your router time and again helps maintain the reliability of your home network. Even the FBI recommends homeowners and businesses to restart their routers after hackers compromised the networks online. Hackers can exploit your network by using malware. When you reset your device, you shut it off. Although this is temporary, it disrupts the malware. Even if you have the most secure Spectrum compatible modem and routers, develop the practice of resetting it.
Next time you are unable to connect your PC or smartphone to the Internet, reset your modem or router. Other than this, do make sure you reset these devices once in a while.