In the early hours of Thursday morning, Spectrum customers all over the country experienced a service outage. Many customers took to the internet to voice their service outage complaints. The Spectrum outage was worst in Chicago, New York, Cincinnati, and Cleveland. Many customers reported on the customer number (1-866-200-7639) that they were unable to use their internet and TV services since around 8:14 AM Eastern Standard Time. Here are some more details on the issue.
Down Detector Facts on the Spectrum Outage
Down Detector is a popular site many people use to check if they are the only ones experiencing connectivity issues. According to user reports on the outage tracking site, the Spectrum outage complaints started coming around 8:14 AM EST. Users reported issues with both TV as well as internet services. Many users complained about internet connectivity issues, while others were concerned about missing channels.
The Provider’s Statement
The provider confirmed that the service issues were the result of a damaged fiber. According to Spectrum, the damaged fiber was responsible for causing service disruptions in multiple service area. This would have made the Spectrum outage number (1-866-200-7639) ring off the hook. The provider’s official account on Twitter apologized for the inconvenience and assured customers that technicians were working to resolve the problem. The provider also asked it’s customers to remain patient while the issue was being resolved. A car accident was responsible for the power outage, as per a spokesperson from the company.
Are You Still Experiencing a Disruption?
According to the provider, the issue was resolved by 11 AM EST on Thursday. However, some customers may still be going through sporadic disruptions. If you’re having internet connectivity problems, you can call the Spectrum outage number and get the issue resolved. Internet and TV services are up and running across most of the country. Therefore, you shouldn’t be having any such issues now.
We are currently working to repair a damaged fiber as quickly as possible. This is causing loss of channels throughout multiple markets within our service areas. We apologize for the inconvenience and appreciate your patience. Thank you. ^MR
— Ask Spectrum (@Ask_Spectrum) January 24, 2019