March 23rd, 2020 – The coronavirus pandemic has brought the whole world to a standstill. Many countries are in complete lockdown while others are encouraging social isolation in an effort to flatten the curve. In the United States, many professionals and students are now studying or working from home. While this is a necessity, it has put the nation’s internet and TV infrastructure to the test. And it seems we are seeing signs of an overload already.
Spectrum Services Outage
As of March 23rd, Spectrum internet subscribers are reporting a service outage all over the country. Right now, we have a lot more people than usual working or studying from home. Add to that the content binging and streaming by people stuck at home with nothing else to do. Much to everyone’s annoyance, the usually dependable provider is currently facing service disruptions all across the nation.
Down Detector Reports
The service outage website Down Detector began receiving complaints from the provider’s customers about a possible outage in many parts of the country. Currently, the website’s interactive map reports an outage from L.A. to Boston, with many other areas in between affected by the service disruption. Over 90% of the complaints received relate to problems with internet services. Around 7% of subscribers have reported problems with their Spectrum TV packages. 3% have reported a total blackout of services.
Most Affected Areas
According to Down Detector, residential customers in various parts of the country are affected by the outage. From the reports received, the website lists down the following areas most affected by the service outage and disruption:
- Los Angeles, California.
- New York City, New York.
- La Mirada, California.
- Brooklyn, New York.
- Orlando, Florida.
- Pontiac, Michigan.
- Dallas, Texas.
- Atlanta, Georgia.
- Akron, Ohio
What to Do When Services Are Back Up
It is important to not panic and to wait for the provider to update you on your service restoration status. In the meantime, you may want to think about troubleshooting your equipment after an outage. Sometimes this is a necessary final step when services come back up after disruption. Here are a few things you need to do:
- Reset your cable receiver or set-top box by unplugging it for 60 seconds.
- Reset your modem by unplugging it for 30 seconds.
- Also, Reset your Wi-Fi router by unplugging it for 30 seconds.
Once you’re done, plug everything back in. Check that the connection lights on your modem are solid and not blinking. Allow 2 minutes for your modem and router to switch back on. If the provider has restored services by the time you do this, you should be able to use your internet and TV services normally again.